At UnitedSep, we stand behind the quality of our wastewater treatment products and services. If you’re not fully satisfied with your purchase, we’re here to help.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product:
- Contact us within 7 days of delivery
- Provide photos of the issue for verification
- We will offer a replacement or full refund at no additional cost
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Please allow 7-10 business days for the refund to appear on your account
- Shipping costs are non-refundable, unless the return is due to our error
Exchanges
We currently offer exchanges for:
- Defective products
- Incorrect items received
Note: If a different product is needed, we recommend placing a new order and returning the original item (if eligible).
How to Start a Return
To initiate a return:
- Contact us at customercare@unitedsep.com
- Include your order number and reason for return
- We will provide return instructions and approval
Contact Us
If you have any questions about our return policy, reach out to:
UnitedSep
Email: customercare@unitedsep.com
Phone: 866-688-7218